Call center
Head Office

+7 (495) 234 09 81

MON – FRI from 9 a.m. to 7 p.m.

8 (800) 200 54 36

+7 (495) 539 54 36

Service packages

A bespoke comprehensive approach and a broad range of bank services in combination with exclusive services. Draw cash in any country of the world without a commission and obtain access to a unique set of services and privileges offered by Rosbank, payment systems and partners.

Rosbank's unique bonus package

Learn more

Concierge service

Assistance provided worldwide by professionals from QuinesentiallyLifestyle

Concierge from Quintessentially Lifestyle

A private membership club with worldwide recognition.
Professional assistance and access to privileges all over the world via a PBX phone drop extension for Rosbank’s clients: +7 (499) 753 1065.

For everyday comfort

  • Dial-a-taxi and transfer booking
  • Restaurant references and booking
  • Order and delivery of flowers
  • Assistance in selecting and buying of presents
  • Domestic staff recruitment
  • Arrangement of private events
  • Assistance in obtaining invitations to sport, culture and social events
  • All-day information support


  • Picking and booking of railway and airline tickets and hotel reservations all over the world
  • Recommendations on individual tour arrangements
  • Assistance in selling and leasing of villas, chalets, apartments, flats, private airplanes and helicopters, yachts and motor boats
  • Arrangement of transfer
  • Legal and medical support

In addition, you are granted a club card with access to privileges in restaurants, department stores, hotels, sport facilities and wellness centers.

A detailed list of companies and services included in the program is available in the Privileges section.

Learn more

Fee-free withdrawals in any country of the world

Bank cards with exciting opportunities are your carte blanche to a world of exclusive offers and services

Mastercard World Elite
Travel Miles

Elite card for accumulated bonus miles, travels and leisure

Карта Mastercard World Elite Travel Miles

Mastercard World Elite Travel Miles

World Elite Mastercard distinguishes your status. Obtain access to an elite service and use ample opportunities when travelling all over the world.

Get bonus miles and travel free of charge

Accumulate miles under the TravelMiles* program and use them for booking airline tickets, hotel reservations, rent-a-car service and other tourism services at

    Accumulate miles and receive:

  • 3 000 welcome miles upon your initial purchase;
  • 2 miles for each spent RUR 30**;
  • Additional miles upon booking of travel services on, including those reserved with use of travelled miles.

For more details about the Travel Miles program, conditions of computation of travelled miles and possibilities of their use visit the site

Welcome to the world full of pleasant surprises

The program Inestimable Cities offered by MasterCard grants discounts, privileges and rewarding experience both in your native place and other locations of your travel.

  • Access to airport business lounges provided by MasterCard
  • Complimentary tickets to the best theatres and exhibitions
  • Cooking classes from internationally renowned chefs
  • Booking of elite restaurant seats
  • Shopping in Paris with a personal stylist and more…

Find a full list of latest offers on the official web-site of the program.

ATM list

* The program which offers to card holders bonus miles by booking services described on the web-site, as well as by shopping all over the world with cards. Accumulated miles provide an opportunity to book a tour to any part of the globe.

** A full list of categories of retailers and services not covered by TravelMiles program is given by reference.


Access to an exclusive service and special offers for your absolute freedom

Карта Visa Infinite

Visa Infinite

Make and fulfill your wishes easily in reliance upon special offers and high-level services provided by Visa.

Get access to elite club

Visa Infinite card holders are given access to an exclusive service and privileges throughout the world, whether it be a dinner in a prestigious restaurant, reservation at a trophy hotel, rent-a-car, spa salon or a hot-ticket exhibition of the season.

support throughout the world

Emergency support in the course of overseas travel in case of loss or theft of a card, international medical aid and purchase protection will contribute to your pleasant memories of your travel.

A full list of available offers is presented on the official web-site of Visa.

ATM list

Priority Pass

Your access to over 850 airport VIP halls all over the world

Карта Priority Pass

The card Priority Pass is top-level comfort in air travel

Enjoy the service offered by exclusive business halls in airports throughout the world. Wireless Internet, free snacks and soft drinks are at your service.

A total of 36 passes to VIP halls are available for you and your fellow travelers free of commission in the course of one year.

  • Over 850 VIP halls in airports in more than 400 cities of the world
  • Russian language round-the-clock support
  • A comfortable mobile application for retrieving latest information about VIP halls, search for a hall depending on your current location

Upon arranging your tour, we recommend you to check the list and location of business halls, as well as to look into the terms and conditions of the program by visiting the web-site, or with the help of a special mobile application, which provides an opportunity to search for an appropriate VIP hall in the selected airport upon planning your travel, as well as to select a business hall nearest to your current location by using a GPS technology.

For more detailed information and application downloading contact your personal manager and visit the web-site

Unparalleled everyday utility

Up to 5 additional cards

For convenience and family use

Up to 30 accounts
in leading world currencies

Russian rubles, US dollars, Euro, Swiss franc, British pound, Japanese yen, and other currencies

Overdraft limit

Without additional placement of a security deposit

Interest-free lending

A possibility to apply for VisaInfinite card with a 59-day grace period

Guaranteed health insurance in travel

In addition to a bank card, pre-paid insurance policies are available for you and members of your family for overseas travel arranged by SocieteGeneraleInsurance (SGI).

A EUR 200 000 limit of cover will help you be on firm ground in business trips and travel in Russia and overseas. All you need is just to place one phone call to your manager, and your insurance certificate will arrive immediately.



Join L'Hermitage

Find out more about L'Hermitage services

Contact us via Facebook Messenger

Message us
Callback request